Help.center is an AI-enhanced solution that optimizes customer support by automating responses to common inquiries. By using its knowledge base, customers receive immediate answers, which reduces ticket inflow. The AI Ask Widget on your website provides instant assistance, enhancing the user experience. When the AI needs help, it seamlessly transitions to human support via a shared inbox. Help.center’s learning algorithm adapts to new information from your existing help articles and external content. This allows support teams to focus on complex issues that require human insight. The result is an efficient support system that scales with your business.
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